Privacy Policy
Last updated: [date — set on publish]
Hawax AI ("we", "us") provides an AI assistant that replies to WhatsApp messages on behalf of trade service shops (AC/HVAC and auto garage businesses) in the UAE, using the shop's own existing WhatsApp Business number. This policy explains what data we collect, why, and how it's handled.
Who this applies to
Two groups of people interact with our service: the shop owner, who is our direct customer, and the shop owner's customers, who message the shop's WhatsApp number and may be replied to by our AI.
What we collect
- From shop customers: WhatsApp phone number, name (as shared in conversation), and the content of messages sent to the shop's number, including booking or appointment details.
- From shop owners: business name, WhatsApp phone number, business hours, and job/booking records generated through the service.
- We do not collect payment card details on behalf of customers. Any future subscription billing for shop owners is handled by a licensed third-party payment processor, never stored directly by us.
How we use it
- To generate and send replies to customer messages on the shop's behalf.
- To confirm bookings and pass job details to the shop owner.
- To alert the shop owner about jobs and messages via our own coordination number.
- To operate, maintain, and improve the reliability of the service.
We do not sell customer or shop data to third parties, and we do not use it for advertising.
Who we share it with
Delivering the service requires passing message data through a small number of infrastructure providers, strictly to make the service work:
- Meta — messages are sent and received through the WhatsApp Business Platform, which Meta operates.
- Our WhatsApp Business Solution Provider — routes message traffic between Meta's platform and our systems.
- Our AI provider — message content is processed by a third-party AI model to generate replies. It is sent for the purpose of generating that specific reply and is not used by that provider to train their models.
We do not share data with any party beyond what's needed to operate the service described above.
How long we keep it
We retain conversation and booking records for [retention period — e.g. up to 12 months] to maintain the shop's job history, then delete or anonymize it. A shop owner or customer can request earlier deletion at any time — see "Your rights" below.
Where it's stored
Data is stored on servers operated by [hosting provider / region — to confirm], with access restricted to the specific shop the data belongs to.
Your rights
Under UAE data protection law (PDPL), you can ask us to:
- Tell you what data we hold about you
- Correct inaccurate data
- Delete your data, where we're not required to keep it for a legal or operational reason
- Stop processing your data for a specific purpose
To make a request, message us on WhatsApp or email [privacy@hawaxai.com].
Security
All traffic to and from our systems is encrypted in transit. Each shop's data is isolated from every other shop's, and internal system access is limited to what's needed to operate the service.
Children
Hawax AI is a business tool for trade service shops and is not directed at, or knowingly used to collect data from, children.
Changes to this policy
If we make material changes to this policy, we'll update the date above and notify shop owners directly.
Contact
Questions about this policy: [privacy@hawaxai.com] or message us on WhatsApp.